Yes, we take Cigna in Massachusetts. And Evernorth.
In-network Cigna therapist for online therapy across Massachusetts. If your card says Cigna or your portal says Evernorth, you're in the right place. Send your member ID and we tell you what you'll owe before you book.
Kenzie Langford, LICSW. EMDR trained. Religious trauma, teens and young adults, anxiety, depression, confidence.
Verify my Cigna benefits Common questions
The Two Names
Cigna and Evernorth are the same company.
Cigna is the insurance plan. Evernorth Behavioral Health is the arm that runs Cigna's mental health benefits, which means your therapy claims, authorizations, and provider directory often come through Evernorth even though your insurance card says Cigna. We're in-network either way. You don't have to figure out which one you have to book with us.
If your card says Cigna
Most commercial Cigna plans, including Cigna Open Access Plus and most employer plans, run through this network. Send us your member ID and we verify it.
If your portal or referral says Evernorth
Evernorth is Cigna's behavioral health admin. Same network, same verification process, same in-network rate. Send us the member ID from your Cigna card.
What It Costs
Depends on your plan. We pin down the number before you start.
Cigna plans vary in Massachusetts. Some clients pay nothing per session, others have a copay or coinsurance, and high-deductible plans cost more until the deductible is met. We verify your specific plan and write you the actual numbers before you book a first session.
- Outpatient therapy and telehealth coverage
- Deductible remaining
- Copay or coinsurance per session
- Referral requirements, if any
Why Ala
Cigna is an employer benefit. Therapy shouldn't feel like one.
Most people with Cigna got it through work, and most in-network options reflect that: corporate platforms with clinical workflows that mirror the EAP funnel. Ala Therapy Collective is a small, virtual practice with one Massachusetts therapist who answers her own messages. No bots, no intake algorithm, no rotating clinicians. If you book with us, you book with Kenzie. That's the whole thing.
Same therapist, every week
You see the same person from session one onward. No rotating cast, no transferring notes between clinicians, no starting over.
Real human verification
A human reads your insurance card, runs benefits, and writes you the actual cost. Not a chatbot estimate that turns out to be off by a hundred dollars.
Specialty fit, not generic match
Kenzie works specifically with religious trauma, EMDR, teens and young adults, and LGBTQIA+ affirming care. She is not generic-affirming, she is affirming-on-purpose.
Built around how therapy actually starts
We tell you what each session will cost, what the first session looks like, and what to expect after, before you sign anything.
Common Questions
Cigna therapy in Massachusetts, asked and answered.
Is Kenzie in-network with Cigna in MA?
Yes. Kenzie is credentialed with Cigna and Evernorth Behavioral Health under her LICSW license. Send a photo of your card and we'll verify.
My card says Cigna but the referral says Evernorth. Are you in-network?
Yes. Evernorth Behavioral Health is Cigna's mental health arm, so both names point to the same network. Send us your Cigna member ID and we'll verify.
Do I need a referral from my doctor?
For most Cigna plans, no. Cigna PPO and Open Access Plus plans typically don't require a referral to see a mental health provider. Some HMO and POS plans might. We confirm during benefits verification.
Does Cigna cover online therapy in Massachusetts?
Yes. Most Cigna plans cover telehealth at the same rate as in-person sessions. Every session with Ala Therapy Collective is online.
Does Cigna cover EMDR?
Yes. EMDR sessions are billed the same way as any other outpatient therapy session, so they're covered under your standard outpatient mental health benefit.
What if my Cigna plan isn't in our network?
Sometimes a Cigna plan is self-funded by an employer and runs on a different network than the standard Cigna commercial one. If yours turns out to be one of those, we tell you upfront. You may still be able to use out-of-network benefits and we can provide a superbill for reimbursement, or use our self-pay options.
Do you take MassHealth?
No. We don't accept MassHealth or any state Medicaid product.
More Massachusetts insurance pages: Aetna, BCBS, TRICARE East, Optum, Harvard Pilgrim, Mass General Brigham. See therapy in Massachusetts, our full insurance list, or Kenzie's full bio.